Thank you for shopping with Bàmiràá!

Important Information:

 Your satisfaction is our driving force so we offer refunds for non-perishable items within twelve (12) hours of delivery. To learn more about our refund policy, please read this guide. 

• You can not cancel your order on the day of delivery.
• Perishable items, such as food products or items with a limited shelf life, are typically not eligible for return or refund, except when the problem or fault with the product can be traced back to Bàmiràá. In cases where Bàmiràá is at fault for issues like product spoilage, contamination, or incorrect handling, customers may be eligible for a return or refund.
• This policy is in place because perishable items have a short lifespan and their condition can quickly deteriorate. To maintain the quality and safety of these products, it’s essential for customers to handle them properly and store them under the recommended conditions. If the customer does not follow these guidelines and the issue is not due to Bàmiràá’s actions, they may not be eligible for a return or refund. However, in cases where the company is responsible for the problem, customers can expect a resolution in accordance with the company’s return or refund policy.

How to register a refund request:

STEP 1:

• Send a complaint either using the “Request a Refund” button on your profile or sending an email to our Help Mail.

• Include pictures/videos of the product that was delivered in your refund login or to help@bàmiràá.com as a means of evidence.

STEP 2:

• Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

• Get Resolution.
• Upon our confirmation of the receipt of the item by the Seller, Bàmiràá will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Bàmiràá.

Who can initiate a refund?

• The person who holds the purchasing power also has the ability to initiate a return with our warmest understanding and support. We’re fully aware that, even though our valued customers may be situated outside Nigeria, their recipients are often in Lagos. 
• In line with our customer-centric approach, it’s the person who placed the order that can initiate a return, and we’re here to make the process as smooth and accommodating as possible.

How your complaint is processed:

• If you do need a refund, we’ll process it through either your Bàmiràá wallet or your bank account, unless our refund policy says otherwise.
• If we are unable to provide an item you ordered at the requested time and your order is less than $100 (A hundred dollars), we will refund the amount to your Bàm-Credit. You can use this refund to buy other items immediately or at a later time. 
• If your order exceeds $100 (A hundred dollars), we can refund the amount to your Bàm-Credit or your bank account, whichever you prefer. If the item(s) delivered is inadequate, we will only refund the amount to your Bàm-Credit.

N.B: Please note that all returns/refunds will be considered on a case-by-case basis, taking into account the availability of the food item, logistics, and reasonable grounds.

Eligibility for Refund:

• If you have a change of heart regarding non-perishable items, such as canned foods or household products, you have the option to request a refund within 12 hours from the time you receive your order. It’s important to understand that your request will be given the highest priority, and our dedicated team will work diligently to provide a resolution, which may include a refund or an alternative solution.
• Please be aware that eligibility for a refund or replacement will be assessed by our team based on Bàmiràá’s established policies for refunds. This evaluation ensures that your request aligns with the criteria and guidelines set forth by our company to maintain fairness and consistency in our refund process.
• If you are unsatisfied with the quality of these items, you may request a refund within twelve (12) hours of receiving your delivery.
• To be eligible for a refund, you must have made a complaint to Bàmiràá within twelve (12) hours of delivery and provided picture or video evidence of the unsatisfactory order.

We typically require visual evidence to ensure that we can process your refund or return promptly.

Exempted Items for Return/Refunds:

Under this policy, Bàmiràá will not accept any returns or issue refunds for any items unless a valid complaint is filed within 12 hours of receipt of delivery and confirmed by Bàmiràá.

Delayed Refunds:

Once Bàmiràá confirms your refund, kindly check your Bàm-Credit account to confirm if the refund has been processed.

If the refund was sent directly to your bank account, please allow some time for the refund to be officially posted by your bank.

In case you have checked your accounts and have not received your refund, please contact us at help@bàmiràá.com, via WhatsApp or call at +1 (667) 358-8598 or +234 (916) 001-0016 for assistance.

Cost of Logistics for Returns:

• If items are defective or the customer has a valid complaint registered with Bàmiràá, the cost of transportation for the return of the items will be covered by Bàmiràá. However, if the customer rescinds or changes an initial order, they will be responsible for bearing the cost of transportation.
• It is impossible to cancel on the day of delivery since all items will have started the delivery processing. Any order cancellation must be made, latest, 24 hours prior to the delivery day. Delivery times are processed in West African Time (WAT).
• A second delivery fee will apply if you reject an order or your recipient is unavailable to accept it after it has been shipped, and Bàmiràá will not be held responsible for perishable goods that naturally deteriorate in these situations.
• Our delivery partners will try two (2) times after the first failed attempt after which the order will be held until the recipient is able to ascertain a pickup time. Bàmiràá will not be held responsible for perishable goods that naturally deteriorate in these situations.
• Although ensuring customer satisfaction is our top priority, we recognize that there may be times when items are not delivered in their entirety. Delays on the part of our farmers and vendors or problems with the caliber of particular products supplied may be the cause of this. However, you can be sure that we will do everything within our power to give you complete orders whenever feasible.
• Please be aware that our delivery partners strictly enforce a 20-minute waiting window at designated locations. This policy is in place to ensure timely deliveries to all our valued customers, including those who may be awaiting their orders.

We kindly request your prompt availability to receive your order within this specified timeframe to avoid any potential delays or additional transportation costs. Your assistance is greatly appreciated in this matter.

Please note that:

For every refund processed, a $2 surcharge is applied to cover operational expenses. Our policy limits returns to a maximum of three times, as we aim to strike a balance between customer satisfaction and cost management. Additionally, there may be logistics and bank charges associated with certain transactions.